FAQs - Everyday product concerns

FAQs

How do I know which products are in stock on Hansen Photographic?

If you spot an 'in stock' icon next to your product it means it's in stock.

How much does delivery cost?

Hansen Photographic has two delivery options - Saver and Express. Saver Delivery costs just £1.95 and takes between 2-4 working days, while Express Delivery costs £4.95 and takes between 1 and 3 working days.

What is your returns policy?

Full terms and conditions of our returns policy can be found on the Returns Policy page.

Can I exchange a product for a different one?

If a product isn't up to scratch or what you were expecting, Hansen Photographic is happy to offer a full exchange service.

In which ways can I contact Hansen Photographic?

You can contact Hansen Photographic in 3 ways - in writing, on the phone or via our online enquiry form - full details for all 3 can be found on the Contact Us page today.

How do I know if the product is right for my needs?

Technical specifications and details can be found with each product listing, however more info can be obtained by calling Hansen Photographic today.

I'm a regular customer - can I have a loyalty discount?

The type of loyalty discount available on Hansen Photographic differs for each customer - contact Hansen Photographic to find out more.

Does Hansen Photographic offer discounts for bulk orders?

If your total order value comes to more than £150 you will automatically receive a 10% discount and Express Delivery.